Returns & Refunds

Some online purchases qualify for a seven-day cooling-off right after goods are received under South Africa's Electronic Communications and Transactions Act. Statutory exceptions apply to certain items. Contact DAATS for return instructions; the legal right to cancel is not conditional on getting our permission. Where section 44 applies, you may be charged only the direct cost of returning the goods. If you paid before cancelling, the law generally requires a full refund within 30 days of cancellation.

The Consumer Protection Act provides remedies when goods fail statutory quality standards. For qualifying defects discovered within six months of delivery, customers may be entitled to return the goods and choose a repair, replacement or refund. These rights are separate from a manufacturer warranty.

If you want to return an unopened general product, contact DAATS first. We will check the item, its condition, the reason for the request, any applicable supplier terms and the rights that apply to the transaction before confirming the return route.

Hygiene and personal-care products can require different handling once opened or used. If you are unsure whether an item will be suitable, contact DAATS before opening it. Any restriction will be considered together with applicable South African law.

Contact DAATS if an item arrives damaged or is not the item ordered. Keep the product and packaging while the issue is being checked. We may ask for photos or order information so that the correct resolution can be assessed.

Mobility and other equipment may need an inspection or a supplier/manufacturer process before the available remedy can be confirmed. Please do not send equipment back until DAATS has confirmed the return instructions.

A custom or special-order item can have different return conditions from a standard stocked item. Any product-specific condition that applies should be confirmed as part of the quotation or order information before purchase.

If a refund is approved, DAATS will confirm the refund method and expected processing steps after the payment method and circumstances have been checked.

Nothing on this page is intended to remove rights or remedies that cannot lawfully be excluded or limited. For a return, refund or product problem, contact DAATS. Warranty-related issues are explained on our Warranty information page.